Expert view on short term rentals

Cost-Effective Property Management: Leveraging Local Contractors for Maintenance

In Airbnb property management, maintaining cost-effectiveness is crucial for long-term profitability and sustainability. Utilizing local contractors for maintenance offers a strategic solution to this aim. It’s important to examine the importance of cost-effective, professional property management services and the benefits of engaging local contractors for maintenance needs. By leveraging the expertise of nearby professionals, property managers can streamline operations, reduce costs, and increase rental income or property value.

Benefits of Local Contractors

  • Cost Efficiency: Local contractors often offer competitive rates compared to larger, national firms. They have lower overhead costs and may not need to account for extensive travel expenses, resulting in more cost-effective services for the property owner.
  • Reduced Travel Expenses: Since local contractors operate within the vicinity of the property, there are minimal travel expenses involved. This translates to savings for a professional property manager, as they don’t have to reimburse contractors for long-distance travel or accommodation costs.
  • Faster Response Times: They can respond quickly to maintenance requests and emergencies, minimizing downtime and preventing further damage to the property. Their proximity allows them to arrive promptly and address issues before they escalate, ultimately saving time and money for the property manager.
  • Knowledge of Local Suppliers: Local contractors often have established relationships with nearby suppliers and vendors. This can result in discounted rates on materials and supplies, further reducing maintenance costs for property managers.
  • Expertise in Local Regulations: Local contractors are well-versed in the specific building codes, regulations, and permit requirements of the area. This ensures that all maintenance work even and including the routine maintenance tasks are compliant with local laws, avoiding potential fines or legal issues down the line.
  • Personalized Service: Local contractors prioritize building strong relationships with their clients. They offer personalized service tailored to the unique needs of each property, ensuring that maintenance efforts are aligned with the property manager’s goals and preferences.
  • Community Engagement and Reputation: Local contractors are invested in maintaining a positive reputation within the community. They rely on word-of-mouth referrals and local business relationships to sustain their business, which motivates them to deliver high-quality work and excellent customer service.
  • Flexibility and Adaptability: Local contractors are often more flexible and adaptable to the needs of the Airbnb property managers. They can accommodate last-minute requests or changes to the maintenance schedule, providing greater convenience and peace of mind for property owners.
  • Supporting the Local Economy: By hiring local contractors, property managers contribute to the economic growth and stability of the community. They support local businesses, create job opportunities, and stimulate economic activity, ultimately benefiting the entire neighborhood.
  • Long-Term Relationships: Building a long-term partnership with local contractors fosters trust and reliability. An investment property manager can rely on their local contractors for ongoing maintenance needs, ensuring consistent service quality and accountability over time.
Benefits of Local Contractors

Types of Maintenance Services Provided by Local Contractors

Routine Maintenance and Repairs

From plumbing and electrical work to HVAC maintenance, local contractors offer a wide range of routine services to keep your properties in top condition. Their proactive approach to maintenance helps prevent minor issues from escalating into costly repairs, saving property owners time and money in the long term.

Emergency Services

When emergencies strike, having reliable local contractors on standby can be a lifesaver. Whether it’s a burst pipe, power outage, or security breach, local contractors can swiftly address the situation, minimizing damage and ensuring the safety of professional property and your tenants.

Specialty Services (e.g., Landscaping, Pest Control)

Beyond basic maintenance, local contractors often specialize in niche services for rental properties, such as landscaping, pest control, and janitorial work. By outsourcing these tasks to local experts, you can enhance the curb appeal of your properties and create a more pleasant living environment for your tenants.

Finding and Selecting Reliable Local Contractors

Researching Local Contractors

Start by compiling a list of reputable local contractors in your area. Ask for recommendations from fellow professional property managers, check online directories, and explore social media platforms for reviews and testimonials.

Checking References and Reviews

Before making any commitments, thoroughly vet each contractor by checking their references and reading online reviews. Look for contractors with a proven track record of reliability, professionalism, and quality workmanship.

Obtaining Multiple Quotes and Negotiating Contracts

Finally, don’t settle for the first contractor you come across. Instead, obtain multiple quotes from different vendors and compare their offerings. It’s good to take time and examine who you want to work with in property upkeep. Negotiate contracts that clearly outline the scope of work, timelines, and pricing to ensure transparency and avoid any potential misunderstandings down the line.

Establishing Effective Communication and Collaboration

Clearly Defining Expectations and Scope of Work

The cornerstone of any successful Airbnb property management partnership lies in clarity. By articulating expectations and delineating the scope of work upfront, property managers can avoid misunderstandings and ensure alignment between their needs and the contractor’s capabilities. Detailed contracts specifying tasks, timelines, and performance metrics serve as guiding documents, setting the stage for a productive collaboration.

Establishing Communication Channels

Smooth communication channels are the lifeline of contractor relationships. Whether through emails, phone calls, or project management platforms, maintaining open lines of communication fosters transparency and enables prompt resolution of queries or issues. Establishing designated points of contact on both sides streamlines interactions, reducing delays and enhancing efficiency.

Providing Feedback and Evaluating Performance

Feedback loops are indispensable for continuous improvement. Property managers should offer constructive feedback based on performance evaluations, acknowledging commendable efforts while addressing areas for enhancement. Regular assessments help maintain standards, drive accountability, and foster a culture of excellence, ultimately benefiting both the Airbnb property management company and the parties.

Monitoring and Managing Contractor Performance

Regular Inspections and Quality Checks

Vigilance is key to ensuring work quality and compliance with established standards. Implementing a regimen of regular inspections and quality checks allows property managers to assess the execution of tasks, identify potential issues early on, and intervene if necessary. By upholding stringent quality control measures, they safeguard the integrity of their properties and uphold tenant satisfaction.

Addressing Maintenance Issues Promptly

Timely intervention can prevent minor hiccups from snowballing into major setbacks. Property managers must promptly address any concerns or deviations from the agreed-upon standards, fostering a proactive approach to problem-solving. Swift action not only mitigates risks but also demonstrates a commitment to delivering excellence, reinforcing trust and reliability.

Maintaining Professional Relationships

Beyond transactional engagements, cultivating professional relationships with local contractors yields long-term benefits. Investing in rapport-building efforts, such as acknowledging achievements, fostering mutual respect, and offering growth opportunities, strengthens ties and fosters a sense of partnership. These relationships transcend individual projects, paving the way for enduring collaborations and a reliable network of trusted allies. Leveraging local contractors for property maintenance offers numerous advantages, such as their familiarity with local conditions, prompt response, and competitive rates. Effective communication, performance monitoring, and relationship-building enable property managers to streamline operations and enhance cost-effectiveness. Local contractors offer a diverse array of services, covering routine maintenance and emergency support, ensuring comprehensive property care. Encouraging the adoption of these strategies can enhance property performance, tenant satisfaction, and overall success in real estate management.

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Airbnb stands for “Air bed and breakfast,” it is the most popular online marketplace for short-term rentals.  It connects “Hosts” (Property owners) with who list their property with potential “Guests” (Short-Term Renters).  Guests create a free Airbnb account and book accommodations ranging from a private room in a shared house to booking a private stay in a mansion.

Listing property through the Airbnb platform has many advantages.  Some of the main advantages to using Airbnb are:

1.  Market Share – Airbnb is by far the most popular, built out, and well-known platform for short-term rental accommodations.  Airbnb operates in over 220 countries and has more than 200 million active users worldwide that have booked almost two billion stays since its inception in 2008.  Because Airbnb is so popular you will significantly increase your property’s exposure by listing it there.

2.  User reviews and ratings – Airbnb allows guests to leave reviews for properties that they have completed stays at.  This helps distinguish your property from others by providing a superior experience, which in turn increases the demand for your property.  Airbnb has a “Superhost program which give special recognition and exposure to hosts who achieve a certain rating and host enough stays.  Becoming a Superhost can greatly increase your occupancy rates.  Conversely, having negative reviews will dissuade guests from booking a stay at your property. 

Hosts can also leave reviews for guests, helping you to make an informed decision about who you allow to stay at your property.

3.  Host Guarantee Program – Airbnb has a “Host Guarantee” Program that reimburses hosts for certain types of damages and losses caused by guests.  In order to be covered Hosts must go through the claims process which involves providing evidence of any damages.  Ultimately it is up to Airbnb’s discretion whether or not damages will be covered.

4.  Types of Rentals – Unlike many other rental platforms, Airbnb allows hosts to rent out their entire property or individual rooms.  This gives you more flexibility and can potentially allow you to maximize your earnings and increase occupancy rates.  Airbnb tends to have more unique listings as well, such as camper rentals and even treehouses.  Other platforms tend to stick to more traditional lodging options.

Renting your property through Airbnb can be lucrative but it also has its share of disadvantages:

  1. More time and effort – Because you are dealing with a constant stream of Guests, there is much more time and effort involved with responding to inquiries, coordinating check-ins and check-outs, and dealing with guest communication and issues.  More time is spent on cleaning, restocking, and managing guest turnovers.                 
  2. Fluctuating income and occupancy challenges – If you aren’t experienced with managing Airbnb rental property and you aren’t employing effective marketing and optimal pricing strategies, your profitability could suffer.  A lack of knowledge or experience could result in lower occupancy rates or renting your property for way less than it’s worth when demand is high.
  3. Deferred maintenance comes at a higher cost – There are a lot of things that can potentially go wrong when renting out property. Things will inevitably break and need to be repaired as soon as possible.  If something essential like the air conditioner or water heater breaks in your Airbnb, you won’t be able to rent the place out until it gets fixed.  In a long-term rental, your renters are still paying you as long as you make the necessary repairs in a reasonable amount of time.  In order to minimize your rental downtime and repair costs, it is essential that you perform regular maintenance to prevent costly problems.  You will also need a reliable network of local service providers at your disposal that you trust to get the job done as quickly as possible, while minimizing your costs.  Using unvetted service providers to repair your property can not only be more expensive, but you don’t know the quality of their work.                           
  4. Lower profitability from bad reviews – Guests most commonly seek short-term rental accommodations from online marketplaces like Airbnb and Vrbo.  These platforms allow guests to leave reviews about your property that everyone can see.  If you don’t live up to your guests’ expectations and provide a satisfactory experience they could leave a bad review, which could damage the reputation of your property and result in lower occupancy.  Having a clear and accurate listing, responding to guests in a prompt and friendly manner, and having a well-maintained property will help you get positive reviews which will lead to higher occupancy rates.

Investors primarily buy rental real estate for the rental income, tax benefits, and potential for long-term appreciation, not to become full-time property managers themselves.  Managing Airbnb rental property by yourself can be difficult and time consuming.  Most property owners simply don’t have the time, knowledge, or resources required to efficiently manage short-term rental property.  An Airbnb management company can save you time by eliminating the day-to-day tasks required while allowing you to focus on other aspects of your life or business.  Not only this, but a professional Airbnb management company will often save owners money in the long run by optimizing pricing, reducing vacancies, and minimizing maintenance cost.

No, although Airbnb is one of the best platforms out there for short-term rentals, we believe listing your short-term rental on multiple channels is the best way to gain the most exposure and maximize your occupancy rate.  Some of the other platforms we use besides Airbnb are VRBO,, TripAdvisor, and Expedia.  Each platform has its own strengths and limitations, with some working better than others depending on your specific needs and preferences.  We can help you figure out which platforms make the most sense for you.